Refund Policy

Refund window and scope

A full refund may be requested without giving a reason within 14 days of the first payment. The window starts when the first payment order is completed. Whether a request is within the window is determined by the payment time and ticket submission time recorded in the user panel. This policy applies to the first payment order and does not automatically extend to renewals, repeat purchases, or other separate orders.

Monthly subscriptions include ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB; data resets monthly from the activation date. Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB, valid until used and never expiring. When reviewing a refund request, VPNVQ checks each purchased item against its order and does not combine separate orders into one case.

Eligible requests

Users making their first payment within the refund window may submit a request without proving that the service had a fault. To locate the order accurately, the requester must be able to access the associated account and provide the username, order identifier, payment method, and payment record. The reason may describe the user experience, route compatibility, or client compatibility. It is used for verification and improvement, not as a prerequisite for a no-questions-asked refund.

If a connection issue has not been resolved, users may first describe the platform, selected route, and symptoms in a ticket. VPNVQ supports Windows, macOS, iOS, Android, and Linux, with coverage across 120+ countries / 210+ routes. Troubleshooting is not required before submitting a refund request and does not change the refund window once it has started.

Excluded or review-required cases

Requests submitted after the refund window are outside the scope of the first-payment, no-questions-asked full refund. Renewals, duplicate purchases, and additional data-package orders are reviewed separately according to their actual delivery and usage records. If the purchased data has been fully used, or if unusually large consumption inconsistent with normal personal use occurs within a short period before the request, VPNVQ may review the service records rather than treating the order as unused.

Orders are not covered by the no-questions-asked refund policy when an account is used to resell subscriptions, share delivery credentials, interfere with route operations, conduct unlawful activity, or otherwise violate the Terms of Use. Disputes caused by payment rejection, duplicate charges, or abnormal order status are first checked against payment records; the same actual payment will not be refunded twice.

Request process and required information

The account holder must log in to the user panel and submit a ticket through the ticket entry point. Include the username, order identifier, purchased item, payment method, and refund request, together with a payment record that identifies the transaction. No email address is required; VPNVQ registration uses only a username and password, and request processing likewise verifies identity through the account and order records.

After submission, VPNVQ checks whether payment was completed, whether the request is within the refund window, how much data from the order has been used, and the account status. If information is missing, the ticket will request the relevant records. Keep the original payment proof until the review is complete, do not submit the same order repeatedly, and do not raise the same dispute through multiple payment channels at once.

Open a ticket

Return route and settlement timing

Once approved, refunds are generally returned through the original payment route. Alipay payments are returned to the original Alipay transaction, and WeChat Pay payments are returned to the original WeChat transaction. Settlement speed depends on the processing status of the relevant payment channel. VPNVQ does not make an additional promise about the exact time required for the payment institution to complete settlement. Users can check progress through the original transaction record.

USDT transactions do not have the same automatic original-route return mechanism as Alipay and WeChat Pay. The requester must provide the original transaction record and verifiable recipient details in the ticket. After VPNVQ verifies ownership of the order, it will process the request according to the actual USDT payment. If incorrect recipient details prevent the transfer, the user must correct them before processing can continue.

Plan changes and policy notes

When a monthly subscription is upgraded mid-cycle, the price difference is converted into the remaining days. If a first-payment order is upgraded during the refund window, the original order and upgrade record are reviewed together. The refund is based on the actual payment, plan changes, and data usage records, rather than recalculating the order using the displayed price of the upgraded plan.

After a refund is completed, the subscription benefits associated with the refunded order may be terminated, and unused related services will no longer be provided. This policy applies together with the Terms of Use. If a payment channel’s required processing rules differ operationally from the process on this page, verification and return will be completed in a way that does not reduce the refund rights expressly stated in this policy.